Risk-Free Booking

• Are you thinking about a holiday by the sea, would you like to take advantage of interesting first minute discounts or choose your favorite apartment number, but you are afraid that you will not be able to travel in the summer?
  Is cancellation insurance not enough for you, because it only covers serious obstacles such as illness, etc.?
  Do you want to be completely flexible and able to cancel your stay without giving a reason?
  Are you worried that in case of cancellation you will only get back a voucher for the amount already paid?
  Do you want to get your money back in full when you cancel your stay?
  

We have prepared the Flexi holiday service just for you.

How does a risk-free holiday work?
You simply order this service at the same time when booking your stay, as well as, for example, travel insurance and pay 50% of the total price of the stay. If you decide within 33 days before the start of the stay that you do not want to start the stay, you do not have to explain why, we do not require any confirmation from the doctor, etc. Simply send an email requesting cancellation and account.

What are the advantages over cancellation insurance?
Cancellation insurance covers only serious and unforeseeable events such as accident, illness, accident during the holiday, quarantine, etc. The reason must always be documented by a doctor, etc. and the insurance company deducts a co-payment of 20% of the total cancellation fees. For Flexi holidays, just report that you want to cancel the reservation, there is no need to prove anything and you will get back 100% of the paid price of the stay.

What are the other conditions of the Flexi holiday service?
This service can be ordered only at the time of booking and must be paid together with a deposit of 50% of the total price of the stay. The price of this service is 5% of the total price of the stay. It is not possible to change or cancel this service after concluding the contract and paying the deposit for the stay. In case of cancellation no later than 33 days before the start of the stay, the client will be refunded the full price of the stay. For previously confirmed reservations, this service can be ordered no later than 31.10.2021.

How will a possible cancellation take place in practice?
In February you will buy a stay for July in the total price of CZK 20,000 and you will pay a deposit of CZK 10,000 + a fee for the Flexi holiday service in the amount of CZK 1,000 (ie 5% of the total price of the stay). Then during May you decide that you do not want to start your stay. Within 33 days before the start of the stay, send a message from the registered email (the email from which you made the reservation) that you are canceling the stay without giving a reason. The travel agency will cancel your stay and immediately return the paid deposit of CZK 10,000. The deposit will be refunded automatically to the bank account or payment card from which the payment was made.

What guarantee do I have that I will really receive the payment on time? Aren't you going bankrupt?
Our travel agency has a strong capital background, which has already had a very positive effect on the mass cancellation of stays by clients during 2020, when the vast majority of payments to clients were returned on the same day they requested the cancellation. The financial health and stability of our travel agency is evidenced, among other things, by the trouble-free conclusion of insurance against bankruptcy of the travel agency, which we have valid until 31 December 2021, so you will not lose your money.

FAQ - frequently asked questions

How is the cancellation of the stay without the purchase of additional services if the borders are closed or the holiday destination is quarantined?
If a destination or border is closed during your holiday period, we will offer you a change of date or destination, or the issuance of a voucher for an amount already paid with a validity of 1 year.

How is the cancellation of the stay with the concluded cancellation insurance - for example, just before departure, our child becomes ill?
It is understandable that you will not want to go on holiday without a family member and you decide to cancel the holiday completely. The insurance company will require a medical certificate of illness / hospitalization, etc., the travel agency will issue a confirmation of the amount of the cancellation and the insurance company will pay you 80% of the total amount of the cancellation fee.

How to cancel a stay with a paid Flexi holiday service?
In this case, simply send a request for cancellation of the stay from the registered email address no later than 33 days before its start and the TA will cancel it and immediately transfer the already paid price back to your bank account or payment card from which you paid for the stay.

How is the cancellation of the stay with the Flexi holiday service, when I used the employer's contribution or the voucher?
In some cases, if the employer's contribution is not used up in a given year, it will be forfeited without compensation. If you have used the employer's contribution (FKSP, Benefits, Edenred, etc.) to pay for your leave and the employer does not strictly require a refund, it is possible to issue a voucher valid for 1 part of this payment. Otherwise, we return this part of the payment back to the employer's account. For payment by voucher, we extend its validity by 1 year.

Should I order the Flexi holiday service or cancellation insurance?
It depends on what situation you want to handle. If you are worried that you will not be able to go on holiday due to fears of traveling, we recommend the Felxi holiday service. If you think that travel will be without problems in the summer (as in the summer of 2020 and 2021) and you are more worried about a situation where, for example, children may get sick at the last minute before departure and you will not be able to go on holiday. cancel. A combination of both services is appropriate to cover all these risks.

I want to change the date of my stay, is it possible to cancel the Flexi holiday service?
Unfortunately, this service is not strictly tied to the given contract and the date of stay and its use begins together with the conclusion of the contract. After payment of the deposit, it cannot be canceled and the fee for it will not be refunded, as well as the insurance fee. If you want to change the date of stay, it is possible to order the Flexi holiday service for a new date of stay, the price will be calculated based on the price of the new stay.

What if I decide to cancel my stay a week before it starts and I have paid for the Flexi holiday service?
The Felxi holiday service covers only the period from the conclusion of the contract to 33 days before the start date of the stay specified in the contract. If you decide to cancel your stay less than 33 days before the date of stay, the stay will be canceled with a cancellation fee according to VSOP - we recommend that you take out cancellation insurance.